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- This topic has 9 replies, 4 voices, and was last updated 11 years, 3 months ago by
Rhonda.
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March 11, 2012 at 4:11 pm #3022
Rhonda
CVRS MemberThis is a two part post:
Part I – Is there an equivalent company with their extensive inventory? I just spent two wasted hours today trying to place an order online only to have it “disappear” when I tried logging in (I forgot my login name and password). They are a great company as long as you do not have to deal with a “Hu-MON” or “inDUHvidual” on the other end of the line.
Part II – Be aware that their front end ordering is very clunky. You can start an order anonymously but remember to WRITE down the Web ID and Access ID number so if things go sideways, you can retrieve the order. If you do not do this, it is next to impossible to find it. They had two people on their end try and find the order with no luck. The alternative is to login first and then fill in an order. Sadly, they could tweak this and make their front end a little easier but they won’t do it as this is not the first time this has happened to me. I have a customer number but cannot use it in their front end (or it is not that obvious) – so why even bother with these?
In the end, I understand I am just a “number” in their system but like I told the lady on the other end of the line, “How would YOU feel if you just lost two hours that you could have spend with your children or your grandchildren?” She really didn’t have an answer to that either.
So buyer beware.
Regards,
Gerry
March 11, 2012 at 8:39 pm #3023Ed Stone
Forum ParticipantHi Gerry,
I ordered a couple of small relays from Digikey a couple of months ago – thankfully I had no problems ordering (as a guest). Amazingly the relays arrived within 2 days (to Canada from the US).
Ed
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This reply was modified 2 years ago by
Ed Stone.
March 12, 2012 at 5:23 am #3043Rhonda
CVRS MemberHi Ed:
Most of the time, they are pretty good to deal with. In the past my orders were small and had 6 – 8 items so it was easy to re-enter the data if the ordering system did a hiccup.
This was a big order for me as I needed parts for 4 projects including a battery eliminator I am building for a Marconi 199 farm set.
Just saying “Buyer Beware” as the people who put together their website probably do not order parts from Digikey (probably Digikey employees and it’s just a J.O.B.) so they have no idea what kind of frustrations their customers deal with. And I have sent them feedback with suggestions on how to do things better – they just get ignored.
March 18, 2012 at 8:47 pm #3067Grodi1956
Forum ParticipantHi Gerry,
Another large company is Electro Sonic (Canada). According to one website they have six Canadian Locations, but I believe most of their product is shipped from Toronto.
I haven’t ordered much from them but had no problems when I did place an order.
Cheers,
Grodi1956March 25, 2012 at 6:46 pm #3120Jagtech
Forum ParticipantI’ve dealt with Digikey for a number of years, both as a business and individually, and they have been excellent. Make sure you get and keep a customer number. Their overnight shipping for $8 is hard to beat, and their online catalog is complete and up-to-date. Don’t give up on them!
BTW, I always call my orders in to their toll-free number.-
This reply was modified 2 years ago by
Jagtech.
July 16, 2013 at 7:51 am #4835phil
Forum ParticipantI have been going to Mode electronics on boundary road and they have a pretty good selection in the shelves, and from what I have experienced , fair pricing.
https://www.mode-elec.com/
also to note , try clicking on the “find a distributor” tab near the top, it seems to list a lot of other electronic parts distributors
Phil-
This reply was modified 2 years ago by
phil.
July 27, 2013 at 11:38 am #4845Gerry O’Hara
KeymasterMouser offers a large selection also – comparable to Digikey – and seem to get reasonable reports from customers (I have never used them though). I buy most of my resistors and capacitors from JustRadios, with occasional purchase of capacitors and other parts from RadioDaze and AES. I used to buy some parts/tools from Active on Boundary before they shut up shop. I occasionally use Lee and Main Electronics, both located on Main St. in Vancouver, along with RP Electronics occasionally, now located on Rupert St. I also buy from UK suppliers from time to time for some semiconductors, tubes and other parts, eg. BA thread hardware. I buy tubes from several suppliers, though I tend to go to Roger Gould at vacuumtubes.biz as a first stop, sometimes Pacific and occasionally AES and others.
Gerry
July 27, 2013 at 4:06 pm #4848Rhonda
CVRS MemberWow! Lots of good resources here. Thank you everyone. I was in Active in Edmonton and they actually had stuff I needed for a project. That’s been a first in quite awhile.
Best regards,
Gerry Shand
780-910-7031November 13, 2013 at 4:59 pm #5206Stephen
Forum ParticipantI have dealt with DigiKey for years in a professional capacity, I have never ordered online or for personal use.
In my experience they cannot be beat for shipment speed. If it’s in stock, you’ll have it within 2 days.Another supplier in Canada is Newark-In-One, another large inventory electronics supplier, but their turnaround time on delivery is nowhere near as good as DigiKey.
November 18, 2013 at 7:41 am #5228Rhonda
CVRS MemberHaven’t dealt with Newark in years. Last month I had another issue with a Digikey order: panel mount potentiometers came without the jam nuts or washers. The in-duh-vidual at Digikey denied that the pots were supposed to come with mounting hardware. A day later, after they checked, they shipped the hardware out to me – gosh, golly, gee the pots do come with mounting hardware afterall. No apology or anything else. Hmmm. I wonder if I order knobs if I have to ask them if the set screws come with them, or do I have to order them separately?
So Digikey is no longer a supplier I can blindly trust and forget using them for large orders on a JIT project if this is going to be how they respond to a customer concern.
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