Haven’t dealt with Newark in years. Last month I had another issue with a Digikey order: panel mount potentiometers came without the jam nuts or washers. The in-duh-vidual at Digikey denied that the pots were supposed to come with mounting hardware. A day later, after they checked, they shipped the hardware out to me – gosh, golly, gee the pots do come with mounting hardware afterall. No apology or anything else. Hmmm. I wonder if I order knobs if I have to ask them if the set screws come with them, or do I have to order them separately?
So Digikey is no longer a supplier I can blindly trust and forget using them for large orders on a JIT project if this is going to be how they respond to a customer concern.